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SERVICEME NEXT V4.0

Release Date: 7/18/2025
Version: V4.0

Update Summary​

This update focuses on a comprehensive upgrade of AI capabilities, introducing AI Knowledge Management, a One-Stop Data Portal, Agent Store, and Agent Orchestration features. It strengthens foundational AI capabilities, enabling deep integration of internal and external knowledge, efficient data management, and flexible application of intelligent agents.

Major Updates​

AI Knowledge Features​

Key Highlights​

Comprehensive AI knowledge management capabilities, integrating Agentic AI search, AI auto-summarization, and knowledge agents to achieve deep integration and efficient utilization of internal and external knowledge.

Latest Features​

  • AI-powered Intelligent Search: Quickly and accurately locate required information, improving knowledge retrieval efficiency.
  • Intelligent Tagging and Suggestions: Automatically generate relevant tags and intelligent suggestions to enhance content navigation and recommendations.
  • Multilingual Intelligent Translation: Supports automatic recognition and translation of multilingual content, enhancing global collaboration capabilities.
  • Document AI Summarization: Automatically generates core document summaries for quick understanding of key content.
  • Content Creation: Leverage AI to assist in content writing, restructuring, and optimization, improving creation efficiency.
  • Private Knowledge Base Integration: Supports deep integration with enterprise internal knowledge bases for dedicated knowledge management.
  • Multimodal Content Management: Supports intelligent processing and management of various content forms including text, images, and audio.
  • Enterprise-level Knowledge Management: Meets the needs of large enterprises for security, permission control, and multidimensional management.

AI Data Features​

Key Highlights​

  • Launch of the "One-Stop Data Portal"
  • Establishment of a unified data access and management platform
  • Achieves multi-source data integration, metadata management, and intelligent BI analysis

Latest Features​

  • One-Stop Data Portal: Provides a unified entry point for report viewing, data querying, data source management, access logs, and permission control.
  • Data Governance: Supports metadata management and data permission configuration, enhancing data compliance and security.
  • AI-Ready Data: Ensures representative and high-quality data, supports metadata management, and plans for metrics and data quality.
  • Intelligent Data Analysis Workflow: Provides end-to-end intelligent support, covering report generation, chart saving, insight sharing, and more.

Agent Store Features​

Key Highlights​

Agent Store offers a series of ready-to-use prebuilt agents, mainly focusing on two directions: AI Knowledge Agents and AI Data Agents, helping users quickly get started and address specific business scenarios.

Latest Features​

  • Agent Store: A centralized platform for displaying and managing prebuilt agents.
  • AI Knowledge Agent Suite: Includes: AI PPT Generation Agent, AI Intelligent Search Agent, AI Translation Agent, AI Summarization Agent, etc.
  • AI Data Agent Suite: Includes: AI Report Generation Agent, AI Ad-hoc Query Agent, etc.

Agent Orchestration Features​

Key Highlights​

Provides a low/no-code interface for designing, configuring, and assembling AI Agents, deeply integrating AI knowledge and AI data capabilities to enable advanced process automation.

Latest Features​

  • Basic Orchestration (No-Code):

    • Easily connect preset Agent modules and tools
    • Offers out-of-the-box automated workflows for common business scenarios
    • Supports rule-based process branching

  • Advanced Orchestration (Low-Code):

    • Allows developers to integrate custom logic and external systems
    • Build more complex business processes and decision trees
    • Orchestrate multiple Agents to collaboratively complete complex tasks
    • Provides debugging and monitoring tools to help users track process execution

  • Knowledge/Data Integration:

    • Directly integrate AI knowledge module's query, summarization, and translation capabilities in orchestration workflows
    • Directly integrate AI data module's report generation and ad-hoc query capabilities in orchestration workflows

AI Foundational Capabilities​

Key Highlights​

Builds a more powerful and reliable AI foundation, enhancing content security, multi-platform support, priority-based model routing, and token billing control capabilities.

Latest Features​

  • Enterprise-level Content Security Rule Customization: Ensures content compliance and security, supporting role-based permission control strategies.
  • AI-powered Content Moderation: Automatically reviews platform content using custom-trained small AI models to identify violations or sensitive information.
  • Supports Multi-cloud and On-premises Deployment: Enhances deployment flexibility and environment adaptability to meet diverse IT architecture needs.
  • LLM Management: Supports model deployment, optimization, load balancing, model grouping, and default model configuration.
  • Token Billing Support: Enables cost calculation and bill generation, ensuring transparent and controllable expenses.
  • Mainstream Model Integration: Integrates various leading large models with flexible configuration, including Azure OpenAI, DeepSeek, Mistral, Claude, Gemini, Llama, etc.
  • Log Auditing: Automatically records all system operation logs for traceability and review, ensuring operational transparency and compliance.
  • Multidimensional Data Center: Centrally manages and displays various types of enterprise data, supporting real-time monitoring and analysis.

Feedback Channels​